Returns & Exchanges
At ellen j goods, we want you to be completely satisfied with your home decor and furniture finds. If an item doesn't perfectly fit your space, we offer returns on eligible items within 30 days of delivery.
Initiate Your Request
Contact our support team with your order number and details of the item you wish to return to receive an authorization code.
Prepare Your Package
Carefully pack the item in its original packaging, ensuring it is unused and in the same condition as when it arrived at your home.
Ship the Item
Affix the provided return label or use a trackable shipping service to send the package back to our boutique studio address.
Receive Your Refund
Once our team inspects the returned goods, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing