Frequently Asked Questions
Everything you need to know about shopping at ellen j goods
What is the typical shipping timeframe for home decor items?
Most orders are processed within 2-3 business days. Depending on your location, standard shipping typically takes 5-7 business days to arrive.
What is your return policy for furniture and fragile goods?
We accept returns on most items within 30 days of delivery. Items must be in original condition. Please note that large furniture pieces may be subject to a restocking fee.
Do you offer international shipping?
Currently, we ship to addresses within the United States and Canada. We are working on expanding our logistics to support more international destinations soon.
How can I track the status of my order?
Once your order ships, you will receive an email with a tracking number and a link to the carrier's website to monitor your package's progress.
What should I do if my item arrives damaged?
Please inspect your order upon receipt. If an item is damaged during transit, contact our support team within 48 hours with photos of the damage so we can arrange a replacement or refund.
Are your products sustainably sourced?
At ellen j goods, we prioritize quality and ethics. Many of our home goods are sourced from artisans who use sustainable materials and traditional manufacturing methods.